Refund Policy

Last updated: August 18, 2026

ForgeBay Equipment is operated by EQUIPMENT4YOU, LLC. This policy applies to purchases made through forgebayequipment.com.

30-Day Return Request Window

Return requests must be submitted within 30 calendar days after delivery. Contact ForgeBay Equipment before sending anything back. Returns sent without written authorization may be refused or delayed.

Eligible Product Condition

Eligible returns must be new, unused, uninstalled, unassembled, complete, and in resalable condition with the original packaging, manuals, accessories, and components.

Products that have been installed, fueled, energized, registered, operated, altered, damaged after delivery, or returned incomplete are not eligible unless the item arrived defective, damaged, or incorrect.

How to Request a Return

Contact support@forgebayequipment.com or (559) 785-2387 and provide:

• Order number
• Product name and SKU or model
• Reason for return
• Delivery date
• Clear photos when damage, a defect, or an incorrect item is involved

Wait for written return authorization and the correct return address or freight instructions before shipping.

Return Method

Authorized returns are sent by mail or freight carrier. ForgeBay Equipment does not accept unapproved in-person or drop-off returns.

Return Labels and Shipping Costs

For a damaged, defective, or incorrect item, ForgeBay Equipment provides a prepaid return label or arranges freight pickup at no cost to the customer after the issue is verified.

For buyer-remorse returns, compatibility mistakes, or an item ordered by mistake, the customer is responsible for purchasing the return label and paying the return shipping or freight cost.

Use a trackable, insured service and package the item securely. Do not ship to the business address unless the written authorization specifically directs you there.

No Restocking Fee

No restocking fee is charged for an eligible return that meets this policy. Original outbound shipping is free and is not deducted.

Costs caused by missing parts, customer damage, unauthorized use, or inadequate return packaging may be deducted only when documented after inspection.

Damaged, Missing, or Incorrect Deliveries

Inspect the shipment before signing when possible. Note visible freight damage on the delivery receipt, photograph the packaging and product, keep all materials, and contact ForgeBay Equipment promptly. Concealed damage should be reported as soon as it is discovered so the carrier claim can be documented.

Inspection and Refund Timing

Authorized returns are inspected within 3 business days after receipt. If approved, the refund is issued to the original payment method within 10 business days after inspection. The bank, card issuer, or payment provider may require additional time to post the credit.

Exchanges

Exchanges are accepted for eligible new and unused products requested within 30 days, subject to product availability. Return-label responsibility follows the same rules above. If the replacement price differs, ForgeBay Equipment will confirm the difference before processing the exchange.

Cancellations

Contact ForgeBay Equipment immediately to request a cancellation. An order may be cancelled before it has entered fulfillment or shipped. After shipment, the return rules above apply.

Manufacturer Warranties

A manufacturer warranty is separate from this return policy. Warranty availability and terms are determined by the manufacturer and must not be assumed unless stated on the product page or manufacturer documentation.

Contact and Business Information

ForgeBay Equipment is operated by EQUIPMENT4YOU, LLC.

Address: 2145 ALAQUA LAKES BLVD, LONGWOOD, FL 32779

Email: support@forgebayequipment.com

Phone: (559) 785-2387